Due to COVID, for the safety of everyone, and the type of products you are purchasing (Oral Hygiene Products), we do not accept returns for items that are used or a box that has been opened.
Customer satisfaction and your safety is very important to us so if you do have any questions or concerns, we want to hear from you.
** Please do not return any products before speaking with our customer SMILE Support Team.**
Please contact us for any return questions at: firstname.lastname@example.org
Damages and Issues
Please inspect your order upon receiving this and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please email us a picture or video of the problem. In the subject line of your email please write: Damage/Issue.
This subject line helps us prioritize your email.
Exceptions / Non-Returnable Items
If you have received a defective item, please make a video of the problem and email to our SMILE SUPPORT TEAM. Please include a written statement explaining the issue.
In most cases we can get on a ZOOM video call to trouble shoot your challenge. If the product does prove to be defective we will replace the defective item ASAP.
* Please contact our SMILE SUPPORT Team if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted, sale items or gift cards.
The fastest way to ensure you get what you want is to 1st read our FAQ section and once you do receive your order, please read the USER GUIDE we provide with your kit.
If you do need to make a return the 1st step is to contact our support team. We will help you with the exchange.
* Please contact.our SMILE SUPPORT Team if you have questions or concerns about your specific item.
The 1st step is to contact our SMILE SUPPORT Team if you have questions or concerns about your specific item.
If you are returning a product please make note that you will print your own shipping label after confirmation of a return from our SMILE SUPPORT TEAM.
We will notify you once we’ve received and inspected your unopened product(s), and let you know if the refund was approved or not.
When a refund is approved, you’ll be automatically refunded on your original payment method. Refunds can take 7-10 business days to show in your bank account.
* Shipping charges will not be refunded if you do make a return.
** Never mail products or any items to our SHIPPING address. Be sure you contact our SMILE SUPPORT Team should you need to send us anything.