30 Days. Risk-Free.
We want you to love your smile and our products are guaranteed to work.
Please check our Return Policy for more details.
Since your smile is important to us, we want to keep things simple if you’re not happy.
If you’re not happy, we will not be happy. It’s that simple.
As dental professionals at Celebrity Smiles® Club, we believe we have the best oral hygiene, preventive care, professional teeth whitening products in the world.
We offer a 100% guarantee on our products.
We guarantee that your teeth will improve by a minimum of 2 shades whiter after consistently using the Celebrity Smiles® Teeth Whitening Products with the LED Light over the next 30 days.
If you believe you are not getting any results after a week of using our product, please do contact us and we will provide suggestions. We have never had a customer not have a change of at least two shades.
In some situations we can make a suggestion (a few tweaks to how you are using the product can make big changes in your results) to get a whiter smile and faster than you see it happening. Small changes in how you use the light and serum can make a big difference so please do contact us (after one week of use) if you do believe the product is not working well for you.
We request that you use all of your whitening wands and LED light, each day, for 30 days before you make a judgement about your teeth whitening process.
The only way to optimize your results is to begin using daily for 30 consecutive days. Once you have used for 30 consecutive days and when you are happy with the shade change, we recommend you use the touch-up wands before you drink coffee, wine, eat foods that can easily stain your teeth.
The best time to begin your whitening journey is after your dental hygiene appointment; after a professional dental cleaning.
UGH! TECHNOLOGY! LOVE IT! HATE IT!
The LED Light/Mouthpiece has a one-year warranty. There is no need to activate a warranty. If you experience any challenges within one-year of your purchase we ask you to follow the instructions below.
Please email us with a video that shows the challenge you are experiencing and write in your email about the problem and what you have done to solve the issue. The SUBJECT LINE of your email should say: Challenge. Please Advise.
This subject line helps us identify the urgency and we will respond ASAP to your email during our business hours.
In most situations and rarely, if you find your LED lights do not work, if they arrive defective or do not hold a charge, we will get on a ZOOM video call with you and resolve the problem. It's usually something super simple. AND usually our customers do not have any challenges. But we know technology is never perfect!
If we can't get the issue resolved, we will mail a new LED Mouthpiece to you at no additional charge and ASAP.
ALWAYS contact our SMILE Support Team if you are not happy about anything you have received from us.
If you're not happy, we're not happy. It's that simple.
In the unlikely event that your Celebrity Smiles® teeth whitening experience does not meet your expectations please read below for our guarantee:
To qualify for our money-back guarantee IF you do not see a change in the shade of your teeth we ask you to follow the instructions below:
- Take a photo of your teeth before using our your Celebrity Smiles® Club Kit with LED lights. Use an app (Like Time Stamp) to date your pictures, before and after.
- Take a photo of your teeth after completion of your 1st treatment (Day 1), along with a photo of your teeth during your 30 day (consecutive days) whitening journey. We want to see your before picture that is dated as well as a picture (dated) over your three-week journey (One of the pictures must be taken at the end of day 30 and have a date on your pictures).
Email our Smile Support team according to the instructions listed above. See #’s 1 and 2. Email us your pictures with a date stamp. Send your email to: firstname.lastname@example.org
- When contacting our SMILE Support Team, please include your name, email and pictures from the TIME STAMP app so we can see the dates of your pictures. We will review your request during our normal business hours.
- Your request will be evaluated for accuracy of use ASAP during normal business hours.
Please remember to submit your request within 30 days of receiving the product(s).
After 30 days, if you have not experienced two shades whiter, we will provide a refund when you follow the instructions provided above.
HOW DO I USE A TIME STAMP ON MY PICTURES?
You can use a FREE CAMERA TIME STAMP from your mobile phone APP Store to take your photos. You can download the app here.
* Refund requests that do not meet the criteria will not be approved.
** We reserve the right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us in your email.
*** Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders of Celebrity Smiles® Club products.
Gift cards can not be refunded. We do not refund shipping costs.