OUR SHIPPING POLICY

We ship all US resident orders within 24 business hours of receiving your order.

All orders shipped to US are currently no cost to you.

Canadian Shipments have a $20 charge.

Due to COVID challenges it is taking longer than the 2 days for most package to be received. Please allow 3-5 business days for shipping within the USA and possibly longer for shipping to Canada.

Delivery times may vary based on the county, state and country of package destination.

If your order was received on a non-business day or after 1PM Pacific Time, we will ship the next business day before 1PM Pacific Time Zone.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.

Once you receive your email confirmation this tells you that we have received your order in our system and your credit card has been pre-authorized for your purchase. 

Shipping and handling time:

We ship your product the business day it is received if we receive your order before 1PM Pacific Time. We do not ship on weekends or holidays.

Order Shipment:

We offer free, 2-Day USPS Priority shipping to all U.S.residents who spend $99 or more. Canada is USPS standard shipping and we charge $15.

We do not currently ship Internationally.

Available U.S. Shipping Methods. 

 

Please contact our SMILE SUPPORT TEAM should you need your package guaranteed to arrive sooner.

RETURN POLICY:

At Celebrity Smiles® Club your safety is our top priority. 

For sanitation and disinfection purposes we take extra precautions to make sure your orders are delivered in a timely manner. The safety of everyone’s health is at the top of our minds.

If you have received incorrect or faulty product(s), please email us at: ask@celebritysmilesclub.com to communicate your specific issue.

RETURNS PROCESS:

Please see our return policy here.

Please send an email to ask@celebritysmilesclub.com along with a photo of the products that are in question. 

If you have a product that appears defective please email us a video of the challenging situation and in your email explain the problem.

TECHNOLOGY! LOVE AND HATE IT!

We all know that technology can have its challenges. We are happy to get on a quick ZOOM video call if you believe you have a defective product.

Usually we can easily trouble shoot any issues and if in fact your LED Light/Mouthpiece is defective, we will immediately replace it free-of-charge.

Please always contact our SMILE SUPPORT TEAM if you have any questions or comments.

We are on a mission to help millions of people SMILE MORE!

Refer to the RETURNS TERMS AND GUIDELINES listed here.

** Please contact our SMILE SUPPORT Team if you have questions about your products, shipping or returns, before you try to send a product return to us.