FAQ's

WHAT DO I GET WHEN I ORDER THE KIT?

WATCH THIS VIDEO TO SEE “WHAT'S INSIDE YOUR KIT.

Note that your initial order of a CELEBRITY SMILES whitening kit includes enough whitening gel to whiten your teeth approximately 24-30 times.

If you wish to keep your teeth indefinitely white, we recommend you order a 3-pack of our refills so you can touch-up, on-the-go in the near future. Click Here To Grab a REFILL Pack Now.

We have done our best to make the cost of maintaining your white teeth very cost-effective.

HOW TO USE

PLEASE REVIEW THE “HOW TO USE VIDEO.”

HOW DO I USE MY CELEBRITY SMILES WHITENING KIT?

  1. Read the User Manual first before using your LED Light, mouthpiece and whitening gel.
  2. When you first receive your kit, charge the mouthpiece using the USB charger (the mouthpiece comes with only a cursory charge).
  3. Floss and brush (2 minutes) prior to use.
  4. Remove the cap of your whitening pen and twist the pen about 10- 20 times until you see a very small about of gel appear on your pen. 
  5. You should see a very small about of gel appear at the tip of the whitening wand.If this is the first time you are using the wand, I recommend you shake the wand so the ingredients inside the gel will get mixed together.
  6. Apply the gel with your wand, using small light painting strokes over each tooth.

Teeth Whitening Gel. How much gel should I use to whiten my teeth?                             Watch the video about applying whitening gel.

    When you smile, typically only your front 6-8 teeth show so you only need to apply a small amount of the gel on your top and bottom 6-8 teeth. Imagine you are painting a wall in your house and use small, light strokes.

    1. Note that a little gel is better than a lot. The more gel you use does not mean your teeth will be whiter-faster.
    2. Next, place the mouthpiece over your teeth. Press the mouthpiece firmly against your teeth.
    • Push the button on the LED light to begin your whitening session.When you press the button once on your mouthpiece, you will hear a beep.
    • The first beep allows 16 BLUE bulbs to work for 15 minutes.
    • After 15 minutes you will hear a beep and the BLUE light will turn off.
    • When you push the button on your mouthpiece two times (You will hear the beep two times) you are not on the BLUE/RED light setting and you will whiten for 10-minutes. At the end of 10-minutes you will hear the beep and your light will turn off.
    • Personally, I prefer the 10-minutes session because it uses all 32 BLUE/RED bulbs.

          3. After 10 or 15 minutes you will hear a beep and it's time to remove your      mouthpiece.

          4. The final step is to brush any excess whitening gel into your teeth.

    NOTE: It is recommended that you do not rinse your mouth with water or anything liquid for 30-minutes.

    ADDITIONAL TIPS:

    • After your whitening session, for the next 30 minutes, it is recommended that you not rinse with water, eat or drink any liquids. This will allow the ingredients to work their magic.
    • For faster results you can use the whitening wands twice a day.
    • Some people have had great results using a 15 minute session immediately followed by a 10 minute whitening session.
    • It's your mouth, so you decide what works best for you!
    • It is very rare that you will not notice a difference in the shade of your teeth after just 10-minutes. If you believe that you did not see any change after 10 or 15-minutes, when you whiten your teeth the next time (in approximately 24-hours), use the 15-minute timer, followed by the 10-minute timer. Try 2-sessions back-to back. No rinsing or eating between these two back-to-back sessions and then nothing to eat or drink for 30-minutes after your two consecutive sessions. And feel free to schedule a quick hands-on session with our SMILE TEAM.
    • To maintain the strength and delay expiration of your gel store in a refrigerator.
    • See your dental hygienist for routine check-ups to maintain your beautiful smile.

    A healthy smile leads to a healthy body. A healthy smile and body create confidence and a happy life.

    Should you have any questions or challenges please do not hesitate to contact our SMILE Support Team: ask@celebritysmilesclub.com

    We are passionate about helping you feel great about your smile! ☺

    HOW DO I TWIST THE WHITENING WAND?

    FIRST STEP: We recommend that you shake the wand for about 10 seconds to mix up the ingredients inside the whitening wand.

    Your kit has been sitting static in your package for a few days. It is best to make sure the ingredients are mixed-up before application.

    If your whitening pens are in the refrigerator we recommend you pull them out of the refrigerator about 5 minutes before you want to whiten your teeth and before you brush your teeth.

    After you have brushed your teeth, you can pick up your room temperature pens with gel and apply the gel with light, gentle strokes. Remember, a little gel is best. A lot of gel does not mean your teeth will be whiter.

    NEXT STEPS: 

    1. The first time you use your wand you will need to twist the wand (at the bottom of the wand) about 10-20 times. It really depends upon how firmly you twist your wand.
    2. Once you see a very small amount of gel at the tip of you wand brush, you can apply this to your upper teeth. Then twist a few more times and when you see a tiny amount of gel re-appear, place this on your bottom teeth.
    3. After you have used the wand it will take 3-6 twists before you see the gel appear at the end of the brush.

    The life of the gel inside your wands is extended when kept at a temperature above freezing and below 75 F degrees or 26 C degrees. Keep your gel in teh refrigerator and it will last a long time.

    *** Your whitening gel should not expire for 12 months and we do recommend you keep your pens in your refrigerator. ***

    TIP: If you store your wands in a refrigerator, always lay out the whitening pen on a countertop while you brush your teeth. Let it warm up to room temperature while you brush your teeth.

    Let your pen sit outside the refrigerator for about 5-minutes before you start your whitening session. Then shake the wand for 5-10-seconds before your application to mix up the ingredients which were sitting at a solid state in your refrigerator.

    The lower the temperature (*Above 32F degrees/ 0 C degrees and below 75 degrees F) the longer you will keep the ingredients in an active state. This means you can extend the shelf life of the serum. the whitening gel.

    HOW OFTEN WILL I NEED TO REPEAT THE CELEBRITY SMILES® WHITENING TREATMENT?

    When using CELEBRITY SMILES whitening pens if you want your teeth to remain white indefinitely, depending on your lifestyle, the foods you eat and drink daily, it is recommended that you use the gel for 10-15 minutes, 1-2 times a week.

    For optimal results we recommend you whiten depending on your own perception of how white you want your teeth to look. 

    For the 1st time whitening, most people will find it works best to whiten for about 10 minutes and 21 consecutive days. Use your shade guide to mark your progress. 

    There have never been any adverse reactions when a person follows our written guidelines while whitening 1-2 times a week for 10-15 minutes.

    The ingredients are dental grade, enamel-safe and non-toxic. Our whitening products include a type of fluoride which will strengthen your tooth enamel. Fluoride is also known to prevent cavities.

    WHAT IS THE SHELF LIFE OF THE WHITENING SERUM (GEL)?

    The serum has a shelf life of twelve months. To delay the expiration you can keep you whitening wands in a refrigerator. It is always best to keep your whitening wands out of the sun or heat. 

    The serum will last longer if you keep it in a room with a temperature of 75 F / 26 C degrees or lower.

    RESULTS

    HOW LONG WILL IT TAKE TO SEE RESULTS?

    Each person is different.

    Some people tan easily, some will burn, and some will have no change in their tan lines.

    Whitening your teeth is very similar.

    Each person responds to teeth whitening differently.

    ** In our clinical / dental office settings, the results show most dental patients had a 2- 6 shade change in the color of their teeth after the first 10-minute session and 7-8 shades whiter in 7-10 days.

    GENERAL QUESTIONS

    DOES THIS PRODUCT CAUSE TOOTH SENSITIVITY?

    Our ingredients are dental grade, enamel-safe and sensitivity-free. The ingredients include Potassium Nitrate Fluoride which creates a protective barrier over the dentinal tubules (microscopic pores inside your tooth). This is what reduces the chance of tooth sensitivity.

    ** At this point in time (10 yrs of dental offices using our product with these ingredients) we have not had any reports of tooth sensitivity when people use our whitening products.

    WHAT ARE THE MAIN INGREDIENTS IN THE CE CELEBRITY SMILES® WHITENING WANDS?

    The main ingredients in the Dental Grade Whitening Gel are 35% Carbamide Peroxide which helps to BOOST the whitening process.

    We chose Carbamide Peroxide over Hydrogen Peroxide because it breaks up the oxygen inside the solution which whitens your teeth, much slower.

    The breakdown of the Carbamide Peroxide more slowly means less chance of tooth sensitivity.

    Then we take SENSITIVITY SERIOUSLY AND.........

    We added 6% Potassium Nitrate Fluoride to our whitening gel to help block any chance of tooth sensitivity and the fluoride also helps to remineralize the enamel of your teeth.

    The fluoride will strengthen your enamel and can help prevent cavities.

    * Not too many whitening companies use this one ingredient which blocks sensitivity.

    Our ingredients have been used by dentists around the world for over a decade.

    All the ingredients break down into oxygen, hydrogen and nitrogen which are all naturally occurring compounds even as you inhale and exhale.

    Our founder is a dental hygienist and works with dental and medical professionals to ensure your safety when using our products according to the suggested guidelines.

    WILL USING THE WHITENING GEL TAKE AWAY MY STAINS?

    Yes! The best way to remove stains from your teeth is to see a dentist and have a routine cleaning by a dental hygienist.

    * Using the whitening pens routinely will decrease the chances of stains recurring once they are removed.

    The gel will reduce and keep the stains from returning to your teeth. This is only when you routinely use the whitening pens as recommended. Most people use 1-2 times a week for touch-ups.

    Some customers use our product when they have Tetracycline stain (antibiotic) and have experienced great results. We also hear that their Tetracycline stains disappear with frequent and the recommended use of the CELEBRITY SMILES whitening products.

    It’s important to see your dentist and dental hygienist routinely.

    • Teeth whitening products are intended to be used on healthy teeth. If you believe you have cavities, oral infection, etc, please seek the advise of a dentist before using any teeth whitening products.

    Patients who routinely see their dentist and a registered dental hygienist for preventive care are more likely to have a healthy mouth. A healthy mouth leads to a healthy body.

    A healthy body means less cost for treating gum and dental disease, as well as, preventing other systemic diseases such as, heart attack, stroke, inflammatory diseases: rheumatoid arthritis and pancreatic cancer, etc. In 2019 research was shown that a healthy mouth can help prevent Alzheimer's Disease.

    A healthy mouth is the 1st step to create a healthy body and longer life.

    People with a healthy body who feel good, are ten times more likely to smile!

    A great time to whiten your teeth is after you have had your teeth cleaned and polished at your dental office.

    IS THIS PRODUCT SAFE TO USE ON FILLINGS, BONDING, VENEERS, CROWNS OR IMPLANTS?

    Yes!

    Many people have fillings and fillings are not meant to last a lifetime.

    Before you replace old fillings or crowns, especially restorations on your front teeth, consider whitening your teeth before you replace these fillings or get new crowns.

    You may notice stains on or around your fillings especially if you have the composite (Plastic type) fillings on your front teeth and you want to have them be whiter.

    Crowns can also become stained and sometimes you may have receding gums which both, can make your teeth look discolored.

    In these situations, it is best to see your dentist and follow their recommendations should you need a cleaning, fillings or crowns replaced, etc.

    NOTE: The best time to begin whitening your teeth is after you just had your teeth cleaned and polished by a dental hygienist AND it's important to whiten your teeth before you update your old filings, bonded fillings, Crowns or Veneers with new restorations.

    If you whiten your teeth before upgrading any dental restorations you dentist and their lab will match the shade of your (white) teeth to the new dental restorations.

    WHAT AGE IS IT SAFE TO USE WHITENING PRODUCTS?

    All the CELEBRITY SMILES® whitening products are very safe but it is we recommended that children under 18years of age do not use teeth whitening products without consulting a medical and/or dental professional first.

    It is best to have the adult (permanent) teeth fully erupted so there is no disruption while the teeth are developing internally (inside part of the tooth, the “pulp” may still be developing).

    CAN I WHITEN IF I HAVE DENTAL WORK SUCH AS FILLINGS, CAPS, CROWNS, VENEERS, ETC?

    Yes! CELEBRITY SMILES whitening products can be used on natural teeth as well as artificial surfaces.

    Please note that we recommend you see your dentist if you do see any discolored fillings. This can be a sign of a cavity around your filling or crown, etc.

    You may need to have old fillings replaced to get optimal results and the whitest teeth with fillings that match your new white smile.

    The best time to whiten your teeth is after you have seen your dentist and dental hygienist for a routine cleaning.

    Consider whitening your teeth before you replace any old, discolored filling or crowns on your front teeth. The dentist and dental lab (If a lab is necessary) can match your new crowns to your beautiful white teeth.

    If you see red gums, if your gums bleed when you floss and/or brush, see a dentist and have a comprehensive gum exam with a registered dental hygienist.

    HOW LONG DO I NEED TO WAIT TO EAT OR DRINK AFTER I WHITEN MY TEETH?

    It is recommended that you do not eat or drink for at least 30 minutes after you have whitened your teeth.

    We recommend that you create a routine of whitening when you’re in the shower.

    The Celebrity Smiles patented mouthpiece is water resistant.

    One example of a great teeth whitening routine is,  you wake- up in the morning, eat breakfast, enjoy your coffee, then shower wearing your whitening tray and the mouthpiece with LED Light.

    Brush in the excess gel when your whitening session has ended, then get dressed and ready for your day.

    If you wish to have quick results you can whiten morning and night. At night you will whiten, try doing this, last thing before you go to bed.

    Bedtime is a great time to whiten because after you floss, brush and whiten, there is no need to eat or drink until you wake the next morning.

    It’s your smile and you decide what your routine will be.



    USING YOUR LED LIGHT

    To Learn More About Charging Your LED Light View This Video:
    https://youtu.be/jao-InIW1js

    HOW DOES THE CELEBRITY SMILES LED LIGHT WORK?

    The CELEBRITY SMILES LED Light includes the same type of LED light technology used in dental offices but less time and money to use our whitening products.

    Our mouthpiece with patented dual light technology, harnesses the power of LED lights to safely penetrate the surface of tooth enamel and helps activate the CELEBRITY SMILES whitening gel by releasing microscopic oxygen bubbles from the Carbamide Peroxide.

    The blue light speeds up the whitening process and the red light has healing properties which will help decrease any chance of teeth or gum sensitivity.

    Although our products are enamel-safe, non-toxic, sensitivity-free and we have gone the extra mile to make your whitening experience the best it can be. We use Potassium Nitrate Fluoride which blocks tooth sensitivity while it also helps strengthen your tooth enamel as you whiten your teeth.

    WHEN DOES THE CELEBRITY SMILES LIGHT / MOUTHPIECE NEED TO BE CHARGED?

    Watch this video to learn more about charging your LED light/mouthpiece.

    When you first receive your kit, the LED light on your mouthpiece has a cursory charge.

    We recommend you attach the little tooth on the end of your USB charger to a USB port and charge for two hours.

    When your mouthpiece has a cursory charger, while you charge the light, you will see only a blue light. If you wait until there is little battery life, when you place your mouthpiece in the USB charger, you will notice the blue light flash until it is completely charged.

    Once fully charged you can use your LED Light for about 10-15 minutes, each day, for the next week without needing to recharge.

    If you use your LED Light every day for a week, at the end of a week you will need to charge your light.

    It takes approximately 2-hours to fully charge your LED light.

    WILL THE CELEBRITY SMILES LIGHT TURN OFF AUTOMATICALLY AFTER EACH WHITENING APPLICATION?

    At the end of each 10 or 15-minute whitening session you will hear a beep from your LED light mouthpiece. When you hear the beep, your light will turn off automatically and your whitening session is now completed.

    RESOURCE ON LED RED LIGHT THERAPY

    LED Red Lights have been using for many years to rejuvenate the skin and heal burns.

    Below is some research about why RED LIGHT THERAPY is a great adjunct to comfort and heal, even your teeth and gums.

    *Please note that our LED Red/Blue light is only for the use of whitening your teeth.

    Read the Research Here

    RESOURCE ON LED BLUE LIGHT THERAPY

    LED Blue Lights are known to have antiseptic qualities. The LED Blue Light inhibit the bad bacteria that causes gum inflammation, gingivitis and gum disease.

    Read the Research Here

    HOW DO I CLEAN THE CELEBRITY SMILES MOUTHPIECE?

    Rinse the mouthpiece thoroughly with warm water after each use. Dry the mouthpiece with a towel or washcloth.

    Do NOT submerge the mouthpiece in water. Use caution to not get the entire unit wet.

    Once your tray and the LED light are dry simply place it on your bathroom counter or a bowl in between applications.

    WHERE SHOULD I STORE MY MOUTHPIECE?

    I personally put my mouthpiece inside a small tupperware container and this fits inside my medicine cabinet. My husband keeps his next to his sink in the bathroom on a washcloth.

    WHAT IS THE SHELF LIFE OF THE SERUM?

    The shelf life is 12 months from the date you receive your package.

    To preserve the ingredients you can keep inside your refrigerator. When you are ready to whiten, remove from the refrigerator and let set out for about 5-minutes.

    Next, brush your teeth and then shake the pen to mix up the ingredients before you begin to twist the bottom of your wand. Now are are ready to apply a small amount of serum on the teeth you want to whiten.

    THE PRODUCT I WANT IS OUT OF STOCK, WHAT CAN I DO TO PURCHASE THIS?

    We apologize that the item you need is out of stock. Our products are available on a 'first come, first serve' basis, so please make sure that you place your order quickly.

    You can also call or email our smile support team and we are happy to contact you when this product is available.

    Email: ask@celebritysmilesclub.com

    During regular business hours please email us and one of our smile support team members will respond asap.

    Or you can email us at ask@celebritysmilesclub.com and we will be happy to personally contact you when the product you want, and need is available.

    You are also welcome to CHAT with us online during regular business hours. On our HOME PAGE in the lower right corner is a chat bot and we have automated this to support your needs.

    WHAT IF?

    WHAT HAPPENS IF I SWALLOW THE GEL?

    There are no known risks for swallowing a small amount of the gel as you whiten your teeth. 

    Please note that the whitening gel is not intended to be swallowed and if you do swallow a small amount of gel, rinsing with water should be fine.

    In the event of an emergency, seek immediate medical help or contact a local poison control center right away. Dial 911 in case of an emergency.

    CAN I USE CELEBRITY SMILES WHITENING PRODUCTS IF I AM PREGNANT, NURSING OR BREASTFEEDING?

    If you are pregnant, nursing, lactating or breast feeding, we strongly recommend consulting with a medical professional before starting CELEBRITY SMILES whitening products or any other teeth whitening program.

    IS IT SAFE TO CONTINUE USING CELEBRITY SMILES  IMMEDIATELY FOLLOWING MY INITIAL 21 DAY TREATMENT?

    Yes, there are no known side effects from continued use of our whitening treatments after the first 21 days.

     Most people continue using the whitening gel 1-2 times a week for touch-ups which keep their teeth white and reduce stains from coffee, tea, red wine, etc.

    HAVE THERE BEEN ANY NEGATIVE EFFECTS FROM PEOPLE USING THE CELEBRITY SMILES PRODUCTS?

    CELEBRITY SMILES®whitening products are created with your safety in mind. Please use on natural teeth. This gel is not intended to be used on artificial dental surfaces or your gums. There are no known negative effects of the gums around your teeth or tooth enamel when you use this product following the written directions.

    Red lights are proven therapeutic and help reduce inflammation.

    The Blue lights are intended to help release the microscopic Oxygen from the Carbamide Peroxide and have antiseptic qualities which help inhibit negative bacteria in your mouth.

    WILL MY TEETH BECOME SENSITIVE AFTER USING THE WHITENING GEL?

    The CELEBRITY SMILES whitening products are very gentle on your teeth and gums. You should experience zero to very minimal sensitivity. In clinical trials and in dental office testing none of the dental patients experienced sensitivity or irritation.

    Please note that a little whitening serum goes a long way!

    WHAT IF I DO EXPERIENCE SENSITIVITY WHILE I WHITEN MY TEETH?

    If you are experiencing any mild sensitivity or irritation, there are a few easy things you can try to help minimize your discomfort:

    • Please note that whitening teeth should be used by individuals who know their teeth are healthy and they do not have cavities (Holes in their teeth), infection or any oral diseases.
    • Make sure you are using the correct amount of the gel to cover your teeth. Using too much gel can cause the solution to drip onto your gums and that can cause irritation for some people. If this does happen, rinse, brush with a mild toothpaste and rinse again until your gums feel better. You may also want to use an over-the-counter product such as Glyoxide, Peroxyl or an Aloe Vera Gel to heal your gums should you use too much gel. Do not use a mouth wash or rinse that includes alcohol as this will dry our your oral tissues and can cause more pain. Do not rinse with straight hydrogen peroxide. This will burn your gums!
    • Reduce your applications to once a day if you have been using the whitening product twice a day.
    • You many also want to rotate your applications one day on and one day off
    • Try brushing your teeth about an hour before application and/or wait for 30 minutes after each application to brush.
    • If you have tingling on your lips, make sure you use some type of lip balm prior to applying CELEBRITY SMILES pens.

    If you are experiencing anything more than mild sensitivity or irritation, stop use and consult your dentist before continuing.

    Remember, whitening your teeth using Carbamide Peroxide combined with our other ingredients (Such as Potassium Nitrate Fluoride) should make whitening your teeth comfortable.

    Your dentist or dental hygienist can apply a stronger, professional strength fluoride varnish to eliminate any tooth sensitivity. 

    Using a dental prescription strength 1.1% sodium fluoride gel before bed will usually decrease tooth sensitivity. Together with the professionally applied fluoride varnish also helps prevent cavities.

    WHAT CAN I DO IF I AM EXPERIENCING TINGLING OR SENSITIVITY ON MY LIPS DURING OR AFTER MY WHITENING SESSION?

    If you have tingling or sensitivity on your lips, try applying an aloe vera lip balm before each application of CELEBRITY SMILES gel.

    If you experience tingling during your whitening session, you have most likely applied (Most likely not your intention) the gel to your lips and rinsing your lips with water should help alleviate this sensation.

    Check our website frequently for the release of our new lip balm.

    WHAT IF I DO EXPERIENCE TINGLING OF MY TEETH OR GUMS DURING OR AFTER I AM USING THE SERUM?

    First of all, make sure you are using the correct amount of the gel to cover your teeth.

    Using too much gel can cause the solution to ooze onto your gums and that can cause irritation for some people. If this does happen rinse your mouth and brush with a mild toothpaste. Follow up by rinsing with water until your gums feel better.

    ADDITIONAL TIPS FOR IRRITATION TO LIPS OR GUMS:

    1. You may also want to use an over-the-counter product such as Glyoxide, Peroxyl or an Aloe Vera Gel to heal your gums, should your lips or gums feel irritated.
    2. Also consider reducing your applications to once a day if you have been using this twice a day.
    3. You can also rotate your applications one day on and one day off.
    4. Try brushing your teeth about an hour before application or wait for 30 minutes after each application to brush.

    If you have tingling on your lips, make sure you use some type of lip balm prior to applying CELEBRITY SMILES whitening gel.

    If you are experiencing anything more than mild sensitivity or irritation, stop use and consult your dentist before continuing.

    Remember, whitening your teeth using hydrogen peroxide or Carbamide Peroxide combined with other ingredients, should not feel uncomfortable while you whiten.

    Your dentist or dental hygienist can apply a stronger, professional strength fluoride varnish to your teeth, and this will eliminate any tooth sensitivity.

    Using a 1.1% prescription sodium fluoride gel before bed will usually decrease tooth sensitivity. It can also prevent cavities.

    PAYMENTS

    WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

    We accept VISA, MASTERCARD, PAYPAL.

    We will be adding more services to make payments in the future.

    Please do have a credit card or debit available when you are about to make a purchase. If you are using PAYPAL for the 1st time, you will be asked for your bank or credit card information from Pay Pal once you set-up an account.

    DO YOU CHARGE SALES TAX ON MY ORDER?

    Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.

    REFUNDS

    Click here for our return policy

    WHAT IF I WANT TO RETURN MY KIT?

    Due to COVID, for the safety of everyone, and the type of products you are purchasing (Oral Hygiene Products), we do not accept returns for items that are used or a box that has been opened. We are happy to give you a credit for a future purchase or Gift Card.

    Customer satisfaction and your safety is very important to us so if you do have any questions or concerns, we want to hear from you.

    ** Please do not return any products before speaking with our customer SMILE Support Team.**

    If for any reason you are not satisfied with your results, we ask that you email our SMILE support team so we can correct the exact challenge you are currently experiencing.

    Email us at: ask@celebritysmilesclub.com

    If your mouthpiece does not charge using the USB attachment, please do email a video and written explanation of why it does not work. Email our Smile Support Team Here.

    Most of the time if your LED light is not able to hold a charge, we can troubleshoot this situation with a simple email or phone call.

    Your LED light and mouthpiece have a one-year warranty. If for any reason we discover your LED mouthpiece is not working, we will mail you a replacement ASAP.

    CAN I GET A REFUND?

    Products that were purchased on sale or gift cards are not eligible for a refund.

    We will be happy to provide an exchange.

     WHAT IF MY PRODUCT IS DEFECTIVE?

     If you inspect your new product and find anything is defective please do contact our SMILE Support Team.

    In many situations we can jump on a ZOOM video call and solve the challenge or issue your may be having.

    The LED mouthpiece has a one-year warranty.

    If we are not able to help troubleshoot any challenging situation we will replace the defective item at No-Charge to you and we will ship the new product to you ASAP.

    Customer satisfaction is very important to use and if you do have any questions or concerns, we want to hear from you.

    If you do have any questions about a return you must 1st, contact our customer support department Here.

    ** Please do not return any products before speaking with our customer support team. **

    I TRIED TO CHECKOUT AND THE ITEM IN MY SHOPPING CART DISAPPEARED; WHAT HAPPENED?

    We apologize if you were not able to complete your order.

    Your selection on the website is live and reflects what is in stock at that moment when you are trying to make your purchase.

    Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.

     MY ORDER/ SHIPPING

    Click here to see our Shipping Policy

    DO YOU SHIP INTERNATIONALLY (OUTSIDE THE US)?

     We currently ship within the United States only. This does include Alaska, Guam, Hawaii and Puerto Rico.

    We also ship to Canada.

    ** Please contact us to ship outside these countries listed above as we are happy to make special accommodations.

    Please email us at: CLICK HERE TO EMAIL US or call: 888-816-1511 because were are happy to help you in any way possible.

    HOW MUCH DOES SHIPPING COST?

    All orders of $99 or more are shipped (inside the US and outlining US locations ) 2-Day Priority USPS.

    Whitening pen shipments have a $5.00 charge for US residents.

    We will always ship 2-Day Priority USPS mail unless you request otherwise.

    For Canadian orders the shipping charge is $20 flat fee and shipped by UPS.

    HOW LONG DOES IT TAKE TO SHIP MY ORDER?

    Orders that are completed after 1PM Pacific Time Zone will be shipped on the next business day by USPS and 2-Day Priority.

    Due to COVID-19, although we ship 2-Day Priority Mail, the packages shipped to some areas in the US and Canada are taking 5-7 business days to arrive. We are doing our best to get the packages shipped ASAP, thus we do pay for 2-Day Shipping.

    Shipping has been an on-going challenge since the pandemic.

    You are important to us and we promise to do everything possible to expedite shipment of your order.

    WHAT IS THE STATUS OF MY ORDER?

    Click here to track your order.

    CAN I CHANGE MY ORDER?

    Once the order is placed and confirmed on our website, we cannot change your order. If your order has not shipped, you can contact us via email at ask@celebritysmilesclub.com .

    You can also log into the web portal and use your account to update preferences.

    WHAT CAN CAUSE MY ORDER TO BE DELAYED?

    If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

    We all love sending gifts to others and ourselves as much as we love receiving them. If you are shipping to an address other than your billing address, your order may be delayed.

    Please note that there may be additional delays in receiving your order due to COVID-19 pandemic related delivery delays or natural disasters in certain shipping areas.

    THE PRODUCT I WANT IS OUT OF STOCK. WHAT CAN I DO TO PURCHASE THIS?

    CELEBRITY SMILES apologizes that the item you need is out of stock. Our products are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

    You can also call or email our smile support team and we are happy to contact you when this product is available.

    Email us HERE

    Please email us and one of our smile support team members will respond asap.

    We are happy to contact you when the product you want, and need is available.

    You are also welcome to CHAT with us online during regular business hours. On our HOME PAGE in the lower right corner is a chat bot and we have automated this to support your needs.

    CONTACTING OUR SUPPORT TEAM

    DO YOU OFFER LIVE CHAT SUPPORT?

    Yes, we offer Live Chat during our regular business hours.

    To access Live Chat go to our website HOMEPAGE and in the lower right-hand corner is our CHAT SUPPORT BOX. We will respond ASAP during our normal business hours.

    You may also email our Smile Success Team and they will respond ASAP during normal business hours.

    Email us HERE

    HOW DO I CONTACT YOUR COMPANY IF MY QUESTION IS NOT ANSWERED HERE?

    Please email us.

    If you are contacting us outside our normal business hours, we will respond asap during our normal business hours.

    HOW DO I UNSUBSCRIBE FROM YOUR MAILING LISTS?

    There are two quick and easy ways to unsubscribe from our mailing list:

    Email us and one of our smile support team members will unsubscribe your email address.

    Another easy way to unsubscribe is to scroll to the bottom of an email from us and hit the “ UNSUBSCRIBE” button.

    COOKIES

    WHAT ARE COOKIES? DO I NEED TO ENABLE COOKIES ON MY BROWSER?

    A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser.

    To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

    You need to enable cookies on your browser to enjoy all our shopping features. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

    If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

    You can log out by clicking on the Logout link at the top of the page. For more information about how we use cookies, See Our Privacy Policy here .

    Please contact our smile support team for all other questions regarding international orders. Customers are responsible for any tariffs, duties, taxes, etc. required by your country for importing consumer goods.